The Drain Surgeon Group, established since 1979, operates nationally under the brand names of The Drain Surgeon and The Electro Clinic. Controlled from a dedicated head office premises in Hatfield, Pretoria, our Network currently consists of 36 franchised areas and provides a true and literal 24-hour service, 7 days a week and at no extra charge. Founder and Managing Director Glenn Pratt is a master plumber and was the past Vice President of the Institute of Plumbing South Africa (IOPSA). We are also members of several professional bodies and subscribe to the highest ethical standards in all our dealings. The Drain Surgeon is now the largest plumbing repair company in the southern hemisphere.

Companies offering plumbing and electrical repair services are not in short supply. Why then should you decide to deal with us? In a nutshell, because of our service attitude! Our statement that we excel in this regard is no idle statement, as the following facts show.

• We are geared for the provision of first class service, with efficiency, dependability and customer satisfaction our utmost concerns.
• We offer corporate maintenance contracts, thus enabling you to budget for the unexpected.
  A state-of-the-art tracking system has been installed in our vehicles, making it possible for us to pinpoint the movement of our vehicles at any given time and respond to queries regarding time spent on the a job with accuracy.
• Each one of our highly skilled repaired teams, be they plumbers or electricians, consists of one tradesman and one helper. They are in constant touch with the Control Room and their vehicles carry an extensive set of tools and materials. They also have access to our fully-stocked stores at any time of the day or night.
• Staff training is on going and includes, in addition to technical refresher courses, training in all aspects of customer service to ensure total customer satisfaction.
• A good deal more than mere lip service is paid for affirmative action at The Drain Surgeon/The Electro Clinic. We have been offering opportunities for advancement to deserving staff members and our training program helps them to reach their full potential.

• We guarantee our workmanship, for your total peace of mind, we also carry a comprehensive insurance against "faulty workmanship" and "public liability".
• Our vehicles are boldly sign-written and therefore easily recognisable for your security.
• Our staff have been security-cleared and carry personalised ID-cards that identify them as members of The Drain Surgeon/The Electro Clinic Team.

• Mutual and Federal
• Shoprite Checkers and Hyper Group
• Old Mutual
• Baldwin Metal
• South African Breweries
• Hatfield Square
• Allan Gray Property Trust
• Department of Education and Culture
• De Beers
• McCarthy Motors
• Net Care Assistance
• CTM
• Pick n Pay
• Dial Direct
• Telkom
• Woolworths
• Zebra Country Lodge

In addition, we service 98% of the embassies located in Pretoria. Given the fact that embassy staff has been exposed to excellent service in many parts of the world, we consider this to be a special accolade, a feather in our caps delivering first world service.

Insurance repairs are our speciality. We are currently with Absa, Saambou National insurance, Santam, N.B.S, Hollard Insurance, Stanbic and Mutual and Federal, the list is growing all the time.